Missing I-9 Company ID

Problem: Candidate receives an error when accessing the I-9 portion of their onboarding.

Environment:  Candidate Portal/Client Portal

Resolution: Ensure the company ID that was received during the I-9 registration process is entered into the Location field within the Admin portal. 

• Go to Company - Locations - Click on the Edit button to the right of the location -> Enter the ID under Form I9 Company ID.

Cause:  The I-9 company ID (received during the I-9 Registration process) is missing from a Location. Either the company ID was never entered by the client after registration, or no I-9 registration request was submitted.